Cash Out FAQ's
What is Cash Out?
Cash Out is a sportsbook feature that allows you to take a profit or a loss on your bet before that bet has settled. Cash Out offers are made in real time and your Cash Out offer will reflect live market prices.
When can I use Cash Out?
Cash Out will be available for all markets where the Cash Out icon is displayed. In order to provide a Cash Out offer during In-Play betting, your bet must have been placed on a Cash Out eligible market and that market must be offered in-play. We cannot offer Cash Out on markets that are not offered in-play. As horse racing markets are not currently updated In-Play, offers will only be made before a race and after settlement has taken place.
Where can I locate my Cash Out bets?
Cash out eligible bets will appear in your Cash Out zone immediately after your bet has been placed.
What sports is Cash Out available on?
Cash Out is available on Football, Tennis, Basketball, Horse Racing, Snooker, Badminton, Table Tennis and Volleyball.
What betting markets are available for Cash Out?
Cash Out is available for single bets, accumulators and permutation bets on the most popular markets within Football, Tennis, Basketball, Horse Racing, Snooker, Badminton, Table Tennis and Volleyball. Look out for the Cash Out icon within the market header which denotes markets that will produce a Cash Out offer. Currently, the below markets offer Cash Out.
Football - Match Betting – 90 mins, 1st Half & 2nd Half
Football - Total Goals – Over/Under
Football - Both Teams To Score – 90 mins, 1st Half & 2nd Half
Football - Match Result & Both Teams To Score
Football - Correct Score – 90 mins, Half Time, Extra Time To Win Extra Time & Penalty Shootout
Football - Asian Handicaps
Football - Asian Goal Lines
Football - 3-Way Handicap
Football - Double Chance
Football - Team Total Goals
Football - 1st Team To Score
Tennis – Match Betting
Tennis – Set Winner
Tennis – Set Betting (Match)
Basketball – Handicap
Basketball – Total Points
Basketball – Money Line
Horse Racing - Outright Win (not including SP bets & Antepost markets)
Horse Racing - Outright Each Way (not including SP bets & Antepost markets)
Snooker - Match Betting
Snooker - Frame Winner
Snooker - Race to X Frames
Badminton - Match Result (incl. Set Winner)
Badminton - Over/Under - (incl. Set Over/Under)
Badminton - Correct Score
Badminton - Set Odd/Even
Table Tennis - Match Result (incl. Game Winner)
Table Tennis - Over/Under - (incl. Game Over/Under)
Table Tennis - Game Correct Score
Table Tennis - Game Odd/Even
Volleyball - Match Result (incl. Set Winner)
Volleyball - Game Total (incl. Set Total)
Volleyball - Correct Score
Volleyball - Set Odd/Even
How Can I Cash Out Accumulators
In order for an accumulator to be Cash Out eligible, all legs of the bet must come from the list of markets above. For Example:
• A Treble where all legs of the bet are Match Betting – 90 minutes markets, would be eligible for Cash Out once those matches are offered In-Play.
• A Treble featuring two Match Betting legs and one Correct Score leg would also be Cash Out eligible if in-play.
• A Treble comprised of 2 Match Betting legs and one 1st Goal Scorer selection would not be eligible for Cash Out because 1st Goal Scorer is not a Cash Out eligible market at this time.
What Bet Types does Cash out apply to?
Win single bets and accumulators up to 20 fold.
Qualifying permutation bets are as follows: Patent, Trixie, Yankee, Lucky 15, Lucky 31, Lucky 63, Heinz, Canadian, Super Heinz, Goliath, Doubles, Trebles.
Bets placed with Bonus Funds will generate a Cash Out offer when the offer is greater than the bonus Funds stake. Cash Out offers for bets placed with Bonus Funds will always deduct the Bonus Funds stake from the offer.
Can I Cash Out an accumulator bet featuring a Horse Race and another sport?
Yes, once the other sports and markets is one that supports Cash Out then your bet will generate a Cash Out offer.
Can I Cash Out a horse racing bet on non-UK or Irish Racing?
Yes, Horse Racing Cash Out is available across racing from all countries (eg. South Africa, Dubai, France)
Is Horse Racing Cash out available in-running?
No, Cash out will not be available when Horse Racing events are in-running but after each race has settled you will have an opportunity to Cash Out.
Why wasn’t my Cash Out request successful?
Cash Out offers are not guaranteed. If there is a movement in the underlying market prices, this can result in your Cash Out request being unsuccessful. In cases where a cash out request is unsuccessful, please wait for a new Cash Out value to appear automatically and try again.
Why does my Cash Out say "Suspended"?
There are several reasons why Cash Out may be suspended. The most common reasons are:
The event relating to that bet is not being offered in-play. If the event or market is not in-play, we are unable to produce cash out offers.
Something has happened that has forced us to suspend betting, for example a goal or a sending off. When betting is suspended for any reason, cash out on that market will also be suspended.
Why is there a delay when I try to Cash Out?
We impose a time-delay on Cash Out requests when 1 or more legs of the bet are in-play. This is a standard in-play betting feature.
Whilst we will make every effort possible to ensure that our Cash Out facility is offered when intended, we are heavily reliant on 3rd party data providers for our in-play product. Should we suffer a service interruption our Cash Out service will be affected and we will not be held responsible for any downtime.
Why is Cash Out not available on more sports and markets
Our Cash out service currently covers the sports where the greatest customer demand lies, but we will endeavour to roll out Cash Out to more sports on an on-going basis.
Can I Cash Out bets that are on different sports and Markets
Yes, as long as your bet consists of sports and markets that we support for Cash Out then bets on different sports and markets will be available for Cash Out. For Example:
A Treble where 2 legs of the bet are (Football) Match Betting – 90 minutes market and the other leg is (Tennis) Match Betting , this would be eligible for Cash Out
A Treble featuring one (Football) Match Betting leg and two (Tennis) Set Betting legs would also be Cash Out eligible
A Treble comprised of 2 (Football) Match Betting legs and one (Tennis) Next Game Winner leg would not be eligible for Cash Out because (Tennis) Next Game Winner is not a Cash Out eligible market at this time
What is the Maximum Cash Out Offer?
The maximum Cash Out Offer available is £50,000 on any single bet or accumulator.
What is Partial Cash Out?
Partial Cash Out is a feature that allows you to cash out a part of your bet, rather than the whole amount.
After I Partially Cash Out my bet has a different stake, why is this?
Once you have performed a Partial Cash Out we will calculate the remaining stake and this will be the stake that you will see in the Cash Out Zone for the remainder of your bet. You will also notice a new potential return has been generated.
Can I partially cash out the same bet more than once?
Yes, as long as the cash out value is more than £1.00 you can partially cash out the same bet multiple times.
Is partial cash out available for all my bets?
Yes. As long as your bet is on our selected cash out sports/markets and has a cash out value of at least £1.00 then partial cash out will be available.
Why isn’t Partial Cash Out available?
Partial cash out is only available for bets that have a cash out value of at least £1.00
Is Partial Cash Out available for bets placed using bonus funds?
Partial Cash out will be available for bets placed using Bonus Funds. The partial Cash Out feature will be available when the Cash Out offer on display exceeds £1.00.
What is Bank My Stake?
This is a feature that allows you to partially cash out your bet for the value of your original stake. Clicking on this button when you see it will result in your original stake appearing within the green cash out button and you’ll see the indictor on the slider move position also.
Why isn’t Bank My Stake available?
Bank My Stake is only activated when the Cash Out value for a bet is greater than the stake of the bet.
Cash Out Feedback
Please feel free to send feedback or suggestions to firstname.lastname@example.org